Refund & Returns Policy
We want you to feel confident when ordering from Velqaro. Here's everything you need to know about returns and refunds.
Returns
If you would like to return an item, please contact us before sending anything back.
Your request must be approved before the product is returned. Items sent back without prior approval may not be accepted.
Damaged or Incorrect Items
If your product arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Please provide your order number together with clear photographs of the product and packaging so we can investigate the issue.
Refunds
Once your return has been received and inspected, we will assess the item and notify you of the outcome.
If your refund is approved, the applicable amount will be refunded using the original payment method where possible.
Refund Processing
After a refund has been approved, processing times can vary depending on your payment provider or bank.
Return Shipping
Unless the item is damaged, defective or incorrect, return shipping costs may be the responsibility of the customer.
Please contact us before arranging a return so we can provide the correct instructions.
Items That Cannot Be Returned
Items that have been used, damaged through misuse, modified or returned without the required accessories may not qualify for a refund.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee cancellation once an order has already been processed or dispatched.
Please do not send a product back before contacting us. We will provide return instructions if your request is approved.